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Change Assurance

The Impact of New Product Design

Designing new products to stay ahead of the market is a constant challenge for any telecommunications marketing team. It is similarly just as challenging for the technical team to keep up and implement the new product designs. For both teams, it is vital that these new products or promotions are put through vigorous testing prior to launch. This is to ensure that customer experience is not compromised and also that the billing of the services is accurate. This is why we recommend introducing our change assurance technology into your change implementation processes.

How Test Call Generation Can Help

Time to market deadlines can sometimes leave little to no time for new product validation. In markets where this type of agile pricing is common, we recommend continued monitoring. If prelaunch testing is not viable then our solutions can flexibly offer priority based assurance testing at go-live stage.

Identify & Mitigate Risks Before Launch:

Change Assurance

Validate the Product:

Risk Report

Our Change Assurance Capabilities

Platforms:

Services:

Technologies:

Scenarios:

Validations Available

Charges & Rates

Welcome Messages

USSD Balance Checks

Bundle Depletion Rules

Bundle Rollover Rule Verification

Capped Services

CDR Creation & Transport

Metering Accuracy Verification

Precision Timing Verification

Cut-Off Validation Testing

Misuse Testing

Data Speed Testing

Messaging Latency

Prelaunch and Postlaunch Comparisons

Configuring Settings

Technical Change Management

Our automated and independent testing provides assurance in the following technical change scenarios:

We recommend testing before, during and after changes are implemented in order to fully manage the risk.

By utilising our unique test call generation solution, we are able to independently probe and test the boundaries of the technical change in scope. We test using real mobile SIMs or fixed lines and compare our results against the CDRs generated within the billing system (BSS) where appropriate. The OSS/BSS systems can then be carefully validated for integrity and E2E customer experience.

Our solutions are flexible. If your business already uses our test calling elsewhere, simply just add change management to your existing solution. Expansion options are always available to suit your business requirements.

Product Change Assurance

New Product Launch Change Management

Our automated and independent testing provides assurance in the following new product scenarios:

We recommend testing before, during and after changes are implemented in order to fully manage the risk.

By utilising our unique test call generation solution, we are able to independently replicate real customer activity prior to market launch. We test using real mobile SIMs or fixed lines and compare our results against the CDRs generated within the billing system. These CDRs are then carefully validated for product integrity and revenue integrity as well as providing customer experience E2E from activation through to billing.

Our solutions are flexible. As a result, you can choose to either implement a smaller, sample-based solution, or take advantage of our full scale Enhanced TCG analytics solution. Options are always available to best suit your budget.

Our services are flexible. You can choose to let your own team run the system (with our support) or it can be run by our dedicated analysts as part of a fully managed service. Above all else, we are here to help you find value that can be added to your bottom line.

Telecom Assurances We Offer

Telecom Service Assurance

Learn more about how our solution can help with static, walk or drive network performance monitoring

Revenue Assurance

Learn more about how our solutions can help you to assure and optimise telecom revenue streams

Cost Assurance

Learn more about how our solutions can help you to assure costs and improve margins

Need A Quick Checkup?

If you need a telecom product, platform or service testing quickly with no fuss - we have a solution. All we need from you is a few SIMs and a brief outline of what you need testing. We can start testing the same day that we receive the SIMs from you.

Quick, cost-effective, and flexible testing for Voice, SMS, MMS and Data. 2G-5G Available.

Contact us below and we will get back to you within 24 hours.

Office Management