Home Broadband Service Quality

Office worker near router

Internet Service Providers have the challenge of delivering reliable, high-speed broadband connectivity to vast numbers of consumers across wide geographical areas. This service quality coverage commonly includes copper, part fibre, or full fibre cable to a property.

One of the complications facing ISPs is proving to regulators that internet services are delivered to consumers in accordance with contractual agreements. It is increasingly required that ISPs provide consumers information on their estimated speeds range in writing at the start of a contract and that this is a guaranteed deliverable. 

Regulations also allow consumers to exit a contract penalty free if the service delivered is not at the speeds originally promised by the provider.

Quality of Service KPIs:

An independent TCG solution enables control points to be set along the full length of the revenue chain to identify risk points from consumer to invoice. Our TCGs create data usage/upload on the network using real broadband lines in order to replicate consumer behaviour. This evaluation of the ISP allows the QoS to be independently verified and the invoice accuracy to be financially validated.

Did You Know:

Stats taken from World Wi-Fi Day.

We all know just how important broadband is to our daily life. We rely on it. So broadband service providers need a reliable test tool which can ensure broadband service quality.

Arrange for a Service Assurance demonstration

Our service assurance and autonomous network monitoring Merlin™ demonstrations only take 20 minutes. Ask our service assurance experts questions or listen along, there are no obligations.


Our Solution

Our Solution
Affordable, Simple and Effective Service Assurance Technology

Our service integrity assurance solution utilises our test call generator experience, accumulated from our static, drive and walk services starting back in 1982. Our primary service assurance offering is called Merlin™. This is an effective system that provides end-to-end LIVE test call monitoring designed to offer affordable assurance with a superb technology pedigree. Merlin™ measures network accessibility, service availability, connection retainability and service quality which is ideal for change management, converged or legacy systems assurance.

Our Merlin™ offering in 2020 has been found up to 50% less in price when compared to other similar tools in the market.

Merlin Australia Capture
Flexible Near Real-Time Reporting

This includes SNMP near real time alerting. Map event failures by location and technology.

Results are retrieved within 1 minute and the built-in alarm module raises alerts via SNMP or email as soon as they happen, providing quick visibility of any issues, contributing to minimising the impact of any network element downtime or service unavailability.

These can be issues from large scale failures which are severely degrading or preventing service delivery for all subscribers down to small scale geographical based issues which intermittently affect subscribers.

Transparent Brand Performance

Signify the quality of both experience (QoE) and service (QoS) by taking advantage of our risk based key performance statistics. Over 100 KPIs are available across the technologies. Autonomously monitor the SLA performance of VIP hotspots, corporate events and special events changes. Have Merlin™ alert you about an outage before social media does!

Service Integrity KPIs
Service Availability 98%
Service Quality 89%
Customer Satisfaction 67%