MVNO SLA Verification

MVNO SLA Verification

There are many challenges facing the MNO engineers that are responsible for meeting MVNO SLA’s (service level agreements). One of these challenges is being able to monitor what the MVNO customers are experiencing in real time and whether or not the service being delivered is at the required compliance level.

SLA Compliance

When dealing with MVNOs, MVNEs and even large corporates, it’s not uncommon to have SLAs in place to ensure services provided meet a customer’s expectations. In some cases, it may be necessary to provide active confirmation that SLAs are being adhered to. The Merlin™ system can be used to provide the SLA information required.

Implicit MVNO SLA Assurance

While Merlin™ is being used for other purposes such as network monitoring and change management, it is continuously generating test data that can be used to confirm that MVNO SLA KPIs are being met. This data can be correlated and combined with SLA KPIs to create statistics for SLA compliance reporting. Merlin™ also allows easy exporting of data (results), which can then be added to your existing reporting suite. SNMP alerting is also available.

Targeted MVNO SLA Testing

If customer experience issues are reported in certain locations, our test equipment can be quickly deployed on-site and test data collected for analysis. Test event volumes can also be increased to verify specific SLA requirements to satisfy SLA reporting needs.

Quality of Service KPIs:

Arrange for a Service Assurance demonstration

Our service assurance and autonomous network monitoring Merlin™ demonstrations only take 20 minutes. Ask our service assurance experts questions or listen along, there are no obligations.


Our Solution

Our Solution
Affordable, Simple and Effective Service Assurance Technology

Our service integrity assurance solution utilises our test call generator experience, accumulated from our static, drive and walk services starting back in 1982. Our primary service assurance offering is called Merlin™. This is an effective system that provides end-to-end LIVE test call monitoring designed to offer affordable assurance with a superb technology pedigree. Merlin™ measures network accessibility, service availability, connection retainability and service quality which is ideal for change management, converged or legacy systems assurance.

Our Merlin™ offering in 2020 has been found up to 50% less in price when compared to other similar tools in the market.

Simple Deployment

Deployment of the Merlin™ solution couldn’t be easier, or more sensible. By installing our event generators in retail stores, our clients have found multiple benefits: hotspot coverage, LIVE in store customer experience, on-site support with a quick roll-out.

Our solution offers ‘just add power’ in-country geographical deployment for the system and is scalable to your footprint; whether it be 10 locations or 1000.

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Flexible Near Real-Time Reporting

This includes SNMP near real time alerting. Map call event failures by voice, SMS, data, location and technology bearer (2G, 3G, 4G, VoLTE, 5G – other technologies available on request).

Results are retrieved within 1 minute and the built-in alarm module raises alerts via SNMP or email as soon as they happen, providing quick visibility of any issues, contributing to minimising the impact of any network element downtime or service unavailability.

These can be issues from large scale failures which are severely degrading or preventing service delivery for all subscribers down to small scale geographical based issues which intermittently affect subscribers.

Transparent Brand Performance

Signify the quality of both experience (QoE) and service (QoS) by taking advantage of our risk based key performance statistics. Over 100 KPIs are available across the technologies. Autonomously monitor the SLA performance of VIP hotspots, corporate events and special events changes. Have Merlin™ alert you about an outage before social media does!

Service Integrity KPIs
Service Availability 98%
Service Quality 89%
Customer Satisfaction 67%