For all of our purchase models our product support and upgrade programme ensure your investment stays current even as your business moves with technology and times, functionality increases and your ever-increasing control KPI’s will evidence this.
Ensuring your investment in our technology or services remains optimum for the controls intended and delivering the ROI you deserve remains our objective, no matter what your choice of deployment.
For each of these purchase models
you can also choose:
- Basic Support
- Enhanced Support
On site and virtual training are available for expertise on best practice and knowledge sharing which comes as standard.
Our control – comply – certify methodology will be in your SLA but it’s optional how much you chose to follow it. Expertise on regulations that apply to your business and best practice on how to evidence compliance also comes regardless of the support level chosen.
Controls assessments and reviews come as standard in our SLA’s ensuring that you get the maximum from the technology and tool as the data you’ve put in allows.
We can deliver our 30 years of combined experience on risks and controls through consultancy. We can help you reverse engineer your business rule books, product catalogues and promotions. We have ‘how to’ guides for every type of risk and control, as well as best practice recommendations through detailed operational assessments.
To enhance our standard support, you can choose from a modular framework and create a bespoke SLA to suit your needs.