RAN Insights

RAN Insights

Why RAN Insights? The success of a radio access network can be judged by many different metrics. For instance, it is usually the customers experience that determines which network scores the ‘best’ in surveys. Other factors such as Speed, Performance and Bearer availability (e.g. LTE/5G) are very important to the consumer.

Wouldn’t it be nice if you could monitor these metrics from the customers perspective across the country, up to thousands of locations? And also benchmark yourself against competitors?

Merlin™ can provide you with these RAN Insights!

Benchmarking Against KPIs

Utilise our 48 KPIs created over 10 years of working with network teams to gain insights on:

Benchmarking Against Competitors

If you are unsure exactly how well your network stacks up in certain areas, then test for it:

  • Network accessibility
  • Service availability
  • Connection retainability
  • Service quality e.g. network response, audio quality, SMS delivery times, data speeds
RAN RAN Insights Dashboard

RAN Insights can show you which locations are struggling, enabling you to act.

Arrange for a Service Assurance demonstration

Our service assurance and autonomous network monitoring Merlin™ demonstrations only take 20 minutes. Ask our service assurance experts questions or listen along, there are no obligations.


Our Solution

Our Solution
Affordable, Simple and Effective Service Assurance Technology

Our service integrity assurance solution utilises our test call generator experience, accumulated from our static, drive and walk services starting back in 1982. Our primary service assurance offering is called Merlin™. This is an effective system that provides end-to-end LIVE test call monitoring designed to offer affordable assurance with a superb technology pedigree. Merlin™ measures network accessibility, service availability, connection retainability and service quality which is ideal for change management, converged or legacy systems assurance.

Our Merlin™ offering in 2020 has been found up to 50% less in price when compared to other similar tools in the market.

Simple Deployment

Deployment of the Merlin™ solution couldn’t be easier, or more sensible. By installing our event generators in retail stores, our clients have found multiple benefits: hotspot coverage, LIVE in store customer experience, on-site support with a quick roll-out.

Our solution offers ‘just add power’ in-country geographical deployment for the system and is scalable to your footprint; whether it be 10 locations or 1000.

Shop Window
Merlin Australia Capture
Flexible Near Real-Time Reporting

This includes SNMP near real time alerting. Map call event failures by voice, SMS, data, location and technology bearer (2G, 3G, 4G, VoLTE, 5G – other technologies available on request).

Results are retrieved within 1 minute and the built-in alarm module raises alerts via SNMP or email as soon as they happen, providing quick visibility of any issues, contributing to minimising the impact of any network element downtime or service unavailability.

These can be issues from large scale failures which are severely degrading or preventing service delivery for all subscribers down to small scale geographical based issues which intermittently affect subscribers.

Transparent Brand Performance

Signify the quality of both experience (QoE) and service (QoS) by taking advantage of our risk based key performance statistics. Over 100 KPIs are available across the technologies. Autonomously monitor the SLA performance of VIP hotspots, corporate events and special events changes. Have Merlin™ alert you about an outage before social media does!

Service Integrity KPIs
Service Availability 98%
Service Quality 89%
Customer Satisfaction 67%