RAN Performance

Help your technical team monitor RAN performance with live customer experience reporting. By working alongside network engineers, we have developed Merlin™, a multi-purpose network testing asset for any RAN management team.

While many traditional network assurance tools focus on checking for specific problems or monitoring technical processes, Merlin™ performs end to end tests, allowing it to detect issues caused by unmonitored components and unexpected technical issues.

RAN Performance

Merlin RAN Performance Features Include

Active RAN Monitoring

Automated Testing

  • Merlin™ schedules test events at agreed intervals to identify issues

On Demand Testing

  • NMC/NOC & engineers can directly place calls 24×7 to confirm issues and verify fixes

Early Warning System


  • Issues are raised by SNMP/email, which can be integrated into NMC operations

Real Time Results

  • Results reported within 1 minute, holding voice calls open to investigate detected audio issues

Independent Assurance

End to end coverage

  • All service-affecting risk points between TX party and RX party phones/internet content

Network Agnostic

  • Subscriber-perspective measures impact on services regardless of network infrastructure

How We Can Help With RAN Performance Monitoring

Learn about our Radio Access Network reporting that provides live insights into unlocking your network’s performance

RAN Performance Case Study

Roscom Map

Reducing Customer Complaints

with NRT reporting of call failures as they happen

Help Customer Retention

by testing all services delivered to Consumer, MVNO, Corporate & VIPs

Monitors Performance Changes

when maintenance or upgrades are being rolled out

400+ Operator Locations Nationally

The Challenge

A Tier 1 operator required earlier detection of failures affecting customers.

The Solution

Geographical coverage by utilising Retail outlets to monitor voice, messages and data quality. NRT reporting and SNMP alerting.

Service Assurance Advantages

Solution is quick to deploy, effective and affordable. Easy to expand location coverage and call types as well as being upgradable to 5G.

0 +
Years Deployment


“I have worked with many telecoms vendors throughout my career and would happily put your Roscom Merlin team in the top tier with regards to the speed of their customer responsiveness and their willingness to adapt to maximise customer value and satisfaction….”
Nick Judd
VIP Faults and Network Quality - Telefónica