Loader image

Integrated Risk and Control Management

Our solutions have been designed to seamlessly integrate with your existing risk and control management strategies. This risk assurance rationalisation is intended to enhance your existing controls framework, rather than replace it. 

Office Management
Organise Controls
Risk Report

Our Enhanced TCG controls offer coverage in key risk areas such as:

There are many efficiency benefits to your business by using this method, some of these include:

Speaking Your Language

When we raise issues to you, we use your businesses risk terminology and identifiers. This can save your business significant time when internal ticketing systems are used as part of the investigation process.

Simplifying Audits

Risk management reporting is made simple at audit time when terminology is aligned.

Increasing visibility

Our standardised issue mapping can be uploaded directly onto your own risk management solutions or portals. Meaning that the relevant department, senior manager or corporate group manager can analyse the current risk status in a central place.

Translating Risks into Test Cases

We can use your risk definition to identify the essential tests required. This provides you with an accurate picture of the risk coverage available and what technology tools you actually need from us.

Risk Report

Our Risk Measurement Model - RMM​

There are a large number of catalogues, matrices and best practice models available to help you with risk management. Undoubtedly your own business will also have some form of managing risk and reporting on it. Where our Risk Measurement Model differs, is that it is completely centralised around providing Return on Investment. From start to finish, the RMM process aims to optimise your business rules and as a result improve your bottom line.

Our Telecom Controls​

Controls Overview

In total, we have 428 controls spread over 47 control areas. They cover revenue assurance, service integrity, fraud detection and mobile money risk areas. These controls have been built by us based on experience in OSS/BSS TCG testing, data reconciliation and analytics. If you are a communications service provider and you would like to see more details on our controls available, please see our Risks and Controls page.

How it Works

Each one of our Control Areas may have several underlying Controls. We appreciate that this can soon get complicated, and this is why we map our Controls to YOUR framework. So as we continue to grow and develop our control suite, you can be confident that it is underpinning and supporting your own risk framework.

For example, shown here is our Control Area for CDR creation. Behind that, sits 11 risk-based essential Control tests/KPIs that validate its performance. This would include different service types (voice, SMS, Data), high risk scenarios (e.g. hyper short calls) and best practice business rule verification.

How We Map Your Risk to Our Control Framework

YOUR INTERNAL RISK: New Service Launch

INTERNAL RISK CATEGORY: No record created in billing system

OUR CONTROL: CDR Creation

OUR CONTROL TOOL REQUIRED: Enhanced TCG

OUR CONTROL FRAMEWORK TEST POINTS: 2 control areas requiring a total of 17 control tests.

Choosing the Right Controls For You

We want you to see value from our controls. That is why we prefer to speak to you about your risk coverage needs first, rather than offering a generic ‘out-the-box’ solution. For example, if your mobile network no longer offers MMS, then you are unlikely to want controls that assure MMS!

We can switch control areas on or off depending on your requirements. This flexibility allows you to chose different areas of focus during the year. This could be changed based upon:

Solution Database

Would You Like An Independent Risk Assessment?

New tariffs or services that are launched are likely to carry new and challenging risks. We recommend an independent risk impact assessment. We can do this quickly and effectively. To find out if we could help, please explain below what new services or tariffs you are about to launch and the risk assessment you might need.

Cost Assurance Report